Bilingual Contact Center Agent - Multilingual Support

Epiq Systems, Inc.; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Epiq Systems, Inc. is seeking a Bilingual Contact Center Agent in Tampa, FL to deliver high-quality customer service in multiple languages. You will handle inquiries, resolve issues, and maintain professional etiquette in a fast-paced environment.

The role requires at least 2 years in customer service, strong communication skills, and the ability to work in a multilingual capacity. Office-based position with opportunities for growth and enterprise‑wide learning.

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.
• Minimum of 2 years in customer service or a related field.
• Strong communication and multilingual communication skills are essential.
• Ability to provide professional etiquette and effective written communication.
• Comfort with handling customer inquiries and ensuring satisfaction.

Responsibilities

• Provide customer service and support in multiple languages.
• Handle customer inquiries and ensure customer satisfaction.
• Resolve customer issues and provide accurate information.
• Maintain professional etiquette and effective communication.
• Collaborate with team members to ensure efficient operations.

Skills

Communication

Multilingual Communications

Customer Inquiries

Customer Satisfaction

Professional Etiquette

Written Communication

Listening Effectively

Detail-Oriented

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Epiq Systems, Inc. is seeking a Bilingual Contact Center Agent in Tampa, FL to deliver high-quality customer service in multiple languages. You will handle inquiries, resolve issues, and maintain professional etiquette in a fast-paced environment.

The role requires at least 2 years in customer service, strong communication skills, and the ability to work in a multilingual capacity. Office-based position with opportunities for growth and enterprise‑wide learning.