Bilingual Collections Associate - Remote

Mindr; United States; Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Permanent work-from-home

All equipment provided

Uncapped earning potential

Top Workplace awards

Job summary

Mindr in the United States is seeking a Bilingual Collections Associate for remote work. You will handle retention and collections tasks, answer inquiries, and help customers stay compliant while achieving KPIs. Shift: Monday-Friday, 10:00am-7:00pm CST, with work-from-home arrangement.

Requires fluency in English and Spanish, 2+ years in CS/Collections or sales, and an Associate degree or equivalent. Mindr offers uncapped earning potential, equipment provided, and recognition as a Top Workplace.

Qualifications

• Fluency in both English and Spanish with excellent verbal and written communication skills
• 2+ years' experience in a Customer Service, Collections or Sales role strongly preferred
• Associate degree or equivalent work experience

Responsibilities

• Answer inbound calls and text messages assisting customers to remain in compliance
• Contact customers via outbound calls, text messages and/or email to assist with retention and collection efforts
• Follow up on all promise to pays, payment plans and settlements in a timely manner
• Plan, organize and prioritize daily work to meet deadlines
• Adhere to department guidelines and goals to ensure KPIs are met
• Special Projects and all other duties as directed by management

Skills

Bilingual English/Spanish

Customer service experience

Education

Associate degree or equivalent

Job description

Bilingual Collections Associate - Remote

Showing 1 location

Remote-US Remote, USA

• Rate : $19 USD per hour
• Recovery
• Full-Time

Description

At Intoxalock, we’re proud to be a force for good. Our work supports safer roads and stronger communities by helping individuals stay compliant, accountable, and supported—without judgment.

Always Aware. Always Guiding. Never Restricting or Judging.

The Role

As a Bilingual Recovery Associate, you'll serve as a subject matter expert within our Retention & Collections Organization responsible for retaining customers and collecting any outstanding balance.

Shift: Monday-Friday,10:00am-7:00pm Central Time (CST)

What You’ll Be Doing:

• Answer inbound calls and text messages assisting customers to remain in compliance
• Contact customers via outbound calls, text messages and/or email to assist with retention and collection efforts
• Follow up on all promise to pays, payment plans and settlements in a timely manner
• Plan, organize and prioritize daily work to meet deadlines
• Adhere to department guidelines and goals to ensure KPIs are met
• Special Projects and all other duties as directed by management

What You'll Bring to the Table:

• Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages
• 2+ years' experience in a Customer Service, Collections or Sales role strongly preferred
• Associate degree or equivalent work experience
• Strong problem solving and analytical skills with the ability to identify the problem, analyze possible solutions and decide on the best course of action
• Strong listening skills to understand the needs of the customers and find a way to achieve account resolution
• Ability to multitask effectively in a fast-paced, call center environment
• Highly motivated to meet department goals
• Ability to maintain confidentiality and handle sensitive information with discretion

Why Join Mindr

• Average Hourly pay: $18.00 – $23.00+ per hour (made up of base + uncapped performance-based bonus)
• Uncapped earning potential
• Permanent work-from-home position
• All equipment provided
• Proudly recognized as a 2025 Top Workplace and 2026 Top Workplace for Working Parents

Qualifications

Skills

Required

Novice

Equal Opportunity Employer
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