Remote Bilingual Collections Specialist (English/Spanish)

BCA Financial Services, Inc.; Orlando (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

$17/hour + monthly commission

Mon-Fri schedule

Health, dental, vision, GAP, and life

401(k) with company match

Paid time off and holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a remote call center professional in Florida to assist consumers with account resolutions. This full-time role offers $17/hour plus monthly commission opportunities, with a consistent Monday-Friday schedule and company-provided equipment.

You will discuss payment options, document interactions, and work toward clear performance goals with coaching support. Experience in customer service is valued.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Bilingual required (English and Spanish).
• Strong communication and problem-solving skills.
• Reliable, detail-oriented work style.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Bilingual EN/ES

Communication

Problem solving

Attention to detail

Job description

BCA Financial Services, Inc. is seeking a remote call center professional in Florida to assist consumers with account resolutions. This full-time role offers $17/hour plus monthly commission opportunities, with a consistent Monday-Friday schedule and company-provided equipment.

You will discuss payment options, document interactions, and work toward clear performance goals with coaching support. Experience in customer service is valued.