Bilingual Collections Specialist - Remote (Spanish/English)

BCA Financial Services, Inc.; St. Louis (MO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

GAP insurance

Life insurance

401(k) with company match

Paid time off

Paid holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is hiring for a full-time, remote customer service role based in the United States. You will engage with consumers to explain accounts, offer payment options, and document all interactions in our systems.

The position features a base of $17/hour plus monthly commissions, a Monday–Friday schedule, and a comprehensive benefits package. Training, equipment, and ongoing support are provided to help you succeed.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Bilingual Required (Fluent in English and Spanish)
• Strong communication and problem-solving skills
• Ability to build trust and work through sensitive conversations
• Basic knowledge of medical terminology (preferred)
• A reliable, detail-oriented work style

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching along the way)

Skills

Call center experience

Bilingual English/Spanish

Communication skills

Problem-solving

Attention to detail

Medical terminology knowledge (pref)

Job description

BCA Financial Services, Inc. is hiring for a full-time, remote customer service role based in the United States. You will engage with consumers to explain accounts, offer payment options, and document all interactions in our systems.

The position features a base of $17/hour plus monthly commissions, a Monday–Friday schedule, and a comprehensive benefits package. Training, equipment, and ongoing support are provided to help you succeed.