Remote Bilingual Collections Specialist (EN/ES)

Socket.dev; Springfield (MO); Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

GAP insurance

Life insurance

401(k) with company match

PTO and holidays

Company-provided equipment

Job summary

BCA Financial Services, Inc. is seeking a remote Call Center Professional to assist consumers with account resolutions. You will communicate empathy, document interactions, and offer payment options, while meeting performance goals with coaching support.

The role emphasizes bilingual English/Spanish abilities, a consistent Monday-Friday schedule, and the opportunity to work from home with company-provided equipment and benefits.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Bilingual: Fluent in English and Spanish
• Strong communication and problem-solving skills
• Ability to build trust and handle sensitive conversations
• Basic knowledge of medical terminology (preferred)

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions
• Offer payment options such as full balance payment and payment plans
• Handle a high volume of inbound and outbound calls
• Accurately document interactions in our systems
• Meet performance goals (with support and coaching)

Skills

Call center experience

Bilingual English/Spanish

Communication

Problem-solving

Attention to detail

Job description

BCA Financial Services, Inc. is seeking a remote Call Center Professional to assist consumers with account resolutions. You will communicate empathy, document interactions, and offer payment options, while meeting performance goals with coaching support.

The role emphasizes bilingual English/Spanish abilities, a consistent Monday-Friday schedule, and the opportunity to work from home with company-provided equipment and benefits.