Remote Bilingual Collections Specialist (EN/ES) – Commission

HCOA Fitness; Miami (FL); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Bonus based on performance

Vision Insurance

Dental Insurance

Job summary

HCOA Fitness seeks a Collections Specialist to join a fast-paced, goal-driven team managing past-due accounts for club members and personal trainers. The role supports remote work with periodic in-office days in the Miami area, requiring bilingual English/Spanish communication and a strong focus on debt resolution.

The ideal candidate has 2+ years in collections or call centers, familiar with billing procedures, and can work independently within a team.

Qualifications

• 2 years minimum of collections or call center experience
• Knowledge of billing and collections procedures
• Ability to train and work remotely
• Problem-solving skills
• Capable of working in a team environment and independently
• Deadline oriented and able to work under pressure

Responsibilities

• Arrange for debt repayment or establish repayment schedules.
• Provide customer service regarding collection issues and process refunds/adjustments.
• Confer with customers by telephone to determine reasons for overdue payments and review contract terms.
• Locate and monitor overdue accounts using ABC Financial system.
• Record information about financial status and collection efforts.
• Perform clerical duties: reports, address changes, payment info changes.
• Monitor and maintain assigned accounts: calls, adjustments, write-offs, reconciliations, credit memos.

Skills

Communication skills

Bilingual English/Spanish

Remote training ability

Problem-solving

Teamwork

Deadline-oriented

Excellent written and verbal

Education

High School Diploma or GED

Job description

HCOA Fitness seeks a Collections Specialist to join a fast-paced, goal-driven team managing past-due accounts for club members and personal trainers. The role supports remote work with periodic in-office days in the Miami area, requiring bilingual English/Spanish communication and a strong focus on debt resolution.

The ideal candidate has 2+ years in collections or call centers, familiar with billing procedures, and can work independently within a team.