Remote Bilingual Debt-Resolution Specialist

Socket.dev; Richmond (VA); Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

Monthly commission

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Company equipment

Job summary

BCA Financial Services, Inc. is hiring a Collections Specialist who can work from home. You will talk with consumers to understand accounts, offer payment options, and document interactions.

Requirements include 1+ year in a call center, bilingual English/Spanish, strong communication, and reliability. This remote role requires residence in FL, MO, SC, or VA and a quiet, private workspace with reliable internet.

Qualifications

• 1+ year of experience in a call center, customer service, billing, or collections.
• Bilingual required (Fluent in English and Spanish).
• Strong communication and problem-solving skills.
• Ability to build trust and work through sensitive conversations.

Responsibilities

• Talk with consumers to help them understand their accounts and find solutions.
• Offer payment options such as full balance payment and payment plans.
• Handle a high volume of inbound and outbound calls.
• Accurately document interactions in our systems.
• Meet performance goals (with support and coaching along the way).

Skills

Call center experience

Bilingual English/Spanish

Communication skills

Problem solving

Attention to detail

Job description

BCA Financial Services, Inc. is hiring a Collections Specialist who can work from home. You will talk with consumers to understand accounts, offer payment options, and document interactions.

Requirements include 1+ year in a call center, bilingual English/Spanish, strong communication, and reliability. This remote role requires residence in FL, MO, SC, or VA and a quiet, private workspace with reliable internet.