Bilingual Collection Agent / Consumer Resolution Specialist (Spanish/English) - Kompato AI

Trusting Social Co.; Dallas (TX); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote position

Equipment provided

Flexible schedule

Professional development

Job summary

Kompato AI is seeking a Bilingual Collections Specialist to manage Spanish- and English-speaking consumer accounts remotely. You will negotiate payment plans, resolve disputes, and ensure compliance within an AI-driven collection workflow.

The role emphasizes empathy, cultural sensitivity, and the ability to operate independently in a fully remote setting while upholding regulatory standards.

Qualifications

• Must be fluent in Spanish and English.
• Strong interpersonal and negotiation abilities.
• Ability to work with AI-enabled processes and provide feedback.

Responsibilities

• Contact consumers in Spanish and English to negotiate payment arrangements.
• Build trust-based relationships with Spanish-speaking consumers.
• Proactively identify opportunities to resolve accounts and drive positive outcomes.
• Navigate cultural sensitivities around money and family obligations.
• Document all interactions for compliance and quality assurance.
• Follow up to ensure payment commitments are met.

Skills

Bilingual Spanish/English

Emotional intelligence

Negotiation

Communication skills

Job description

Location

Type

Full Time

Team

Collection

first fully licensed AI-first debt collection agency

Working here will be a thrilling, challenging, and rewarding experience—ideal for those who have a track record of proven success and are ready to take their talents to an organization where they can do their best work and create lasting impacts. If you are driven, ambitious, and passionate about transforming financial services with AI, this is the place for you.

The Role

Bilingual Collections Specialist

Your bilingual ability is critical

You'll handle:

• Spanish and English-speaking consumers who request to speak with a person
• Cases requiring human involvement by law or regulation
• Complex payment arrangements and dispute resolution
• Sensitive negotiations requiring cultural understanding and empathy

Your impact:

• Build and maintain strong, trust-based relationships with Spanish-speaking consumers
• Resolve the most challenging collection cases in our groundbreaking system
• Provide feedback that improves our industry-leading AI platform
• Ensure compliance and deliver best-in-class consumer experiences
• Work remotely with a collaborative, high-performing team

Key Responsibilities

Collections & Relationship Management:

• Contact consumers in Spanish and English to negotiate payment arrangements
• Build trust-based relationships with Spanish-speaking consumers experiencing financial hardship
• Proactively identify opportunities to resolve accounts and drive positive outcomes
• Navigate cultural sensitivities around money, family obligations, and financial stress
• Quickly and effectively resolve disputes and complaints in both languages
• Handle escalated collection cases requiring expert judgment
• Document all interactions thoroughly for compliance and quality assurance
• Follow up diligently to ensure payment commitments are met

Compliance & Regulatory Knowledge:

• Maintain expert knowledge of FDCPA, TCPA, CFPB, and state-specific collection regulations
• Ensure every interaction meets legal and compliance standards
• Stay current on regulatory updates and AI-driven engagement strategies
• Handle sensitive cases with precision—you're our compliance checkpoint
• Provide feedback to improve AI agent performance with Spanish-speaking consumers
• Share insights on cultural nuances that impact collection effectiveness
• Contribute to strategies that enhance outcomes for bilingual consumers
• Act as a role model for professionalism, integrity, and commitment to excellence

What It Takes to Succeed

MUST HAVE:

Native or fluent Spanish speaker

What We're Looking For:

• Someone who genuinely wants to help consumers resolve their debts
• High emotional intelligence to balance empathy with results
• Confidence navigating objections and difficult financial conversations
• Adaptability to work with AI technology and provide improvement feedback
• Professional maturity and integrity in all consumer interactions
• Drive to continuously improve performance and outcomes

What We Offer

Compensation:

• Competitive salary (based on experience and location)
• Performance bonuses tied to collection results
• Full benefits package (health, dental, vision, 401k)

Work Setup:

• Fully remote position
• Equipment and technology provided
• Flexible schedule within business hours
• Professional development and compliance training

Growth & Impact:

• Ground floor opportunity at the only fully licensed AI-first collection agency
• Work with technology that's already outperforming traditional agencies
• Be part of revolutionizing debt collection
• Clear advancement opportunities as we scale
• Make a real difference in consumers' financial lives

Who This Is For

This role is perfect for you if:

• You have a proven track record in collections and want to level up
• You're proud of your Spanish language skills and want them valued and compensated
• You want to work with cutting-edge AI technology instead of outdated methods
• You're comfortable working independently and remotely
• You balance empathy with results - you genuinely help people while meeting goals
• You want to be part of something innovative in financial services

This role is NOT for you if:

• You don't have significant collections experience (we need proven performers)
• You're not truly bilingual in Spanish and English
• You have compliance issues or regulatory violations in your background
• You need constant supervision or prefer office environments
• You're skeptical about AI or prefer traditional collection methods
• You're just looking for any remote job (this requires collections expertise)

Kompato AI is an equal opportunity employer. This role demands resilience, adaptability, and a commitment to excellence in collections.