Bilingual Care Scheduling Coordinator

Hero Practice Services; Colorado; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Generous pay

PTO and paid holidays

Career growth within your practice and

Medical insurance

Dental insurance

Vision insurance

401K & more

Job summary

Hero Practice Services is seeking a Bilingual Care Scheduling Coordinator to convert calls from non-English speaking patients into appointments with a compassionate educational approach to support overall health.

This remote role requires Spanish bilingualism, strong scheduling skills, and the ability to translate and assist patients while maintaining high-quality service.

Qualifications

• At least one year of customer service or call center experience.
• Bilingual in Spanish.
• Adequate typing skills (30+ wpm).
• Demonstrated experience with Windows.
• Ability to work a flexible schedule.

Responsibilities

• Schedule appointments requested and agreed to by the patient or responsible party
• Translate conversation and documents in English from a foreign language
• Answer all inbound calls and complete required outbound phone calls, emails, or chats in an attentive and professional manner
• Answering patient inquiries, translate patient/company needs, and solve patient issues
• Resolve customer support problems
• Take ownership over call quality, utilizing reference materials and tools, scripting, etc. to ensure positive outcomes

Skills

Bilingual in Spanish

Typing 30+ wpm

Tools

Windows

Job description

Become a Hero and join us on our mission to help underserved kids!

• Generous pay
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance, 401K & more

Position Overview

We are currently seeking a Bilingual Care Scheduling Coordinator to convert calls of non-English speaking patients to appointments through a high-quality and compassionate educational experience in support of our patients’ overall health.

This is a remote position.

Pay range: $18.50/hr

Job Responsibilities

• Schedule appointments requested and agreed to by the patient or responsible party
• Translate conversation and documents in English from a foreign language
• Answer all inbound calls and complete required outbound phone calls, emails, or chats in an attentive and professional manner
• Answering patient inquiries, translate patient/company needs, and solve patient issues
• Resolve customer support problems
• Take ownership over call quality, utilizing reference materials and tools, scripting, etc. to ensure positive outcomes

Job Qualifications

• At least one year of customer service or call center experience
• Bilingual in Spanish
• Adequate typing skills (30+ wpm)
• Demonstrated experience with Windows
• Ability to work a flexible schedule

In addition to the job description, you will be asked to perform other duties that support the business and our mission.