Remote Bilingual Care Navigator

pagerhealth; Stati Uniti; Remoto; USD 28.000 - 29.000; Part-time

Vantaggi offerti da questo lavoro

Remote work (US) per diem

Descrizione del lavoro

pagerhealth is hiring for a remote U.S. patient and member support role. You will help navigate care via messaging, phone, and video, coordinating scheduling and follow-up while addressing non-clinical barriers.

You'll work with nurses, providers, and operations teams to ensure a smooth care experience. Fluency in English and Spanish, and strong communication are required to succeed in this fast-paced environment.

Competenze

• Two years of customer-facing healthcare support experience.
• Fluent spoken and written English and Spanish.

Mansioni

• Support patients through messaging, phone, and video with professional service.
• Coordinate appointments, follow-ups, and connections to resources.
• Work with clinical and operational colleagues on inbound/outbound workflows.
• Recognize urgent issues and escalate to licensed staff as needed.
• Troubleshoot technology and access issues during virtual interactions.
• Adapt to evolving workflows and needs.

Conoscenze

Bilingual English/Spanish

Strong written and verbal沟通

Attention to detail

Critical thinking

Typing 45 wpm

Multi-system navigation

Communication

Strumenti

CRM systems

Video/phone platforms

Descrizione del lavoro

pagerhealth is hiring for a remote U.S. patient and member support role. You will help navigate care via messaging, phone, and video, coordinating scheduling and follow-up while addressing non-clinical barriers.

You'll work with nurses, providers, and operations teams to ensure a smooth care experience. Fluency in English and Spanish, and strong communication are required to succeed in this fast-paced environment.