Remote Bilingual Patient Navigator

Guideway Care; Birmingham (AL); A distancia; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Vision Insurance

Dental Insurance

Flexible Spending Account (FSA)

Company paid short- and long-term DIS

Employee Assistance Program

Life Insurance

Accident insurance

Voluntary benefit programs for depend_

401(k) retirement plan with company-mt

Descripción de la vacante

Guideway Care is hiring a Bilingual Care Guide for a fully remote role based in the United States. You will support patients and caregivers to resolve social, physical, and emotional needs, connecting them with resources and reducing stress through proactive outreach and collaboration with clinical teams.

The position emphasizes serving diverse patients in a telephonic care role, with schedule Monday–Friday, 9:00 AM–6:00 PM CST, remote work, and a focus on delivering high-quality care guidance

Formación

• Bilingual in Spanish and English
• Proficiency with a personal computer
• Technical and analytical skill set
• Excellent communication, organizational and interpersonal skills
• Experience with Microsoft Excel preferred
• Bachelor's degree preferred, but the equivalent professional experience will be considered
• Immigration and/or Visa sponsorship will not be provided

Responsabilidades

• Develop relationships with patients by performing telephonic outreach after a clinical event or diagnosis
• Collaborate closely with the clinical team and use various resources throughout the health system to make a strong impact on the patient’s experience
• Proactively research, identify and examine new community resources that can be used to assist patients
• Participate in a growing professional network defining the standard for care guidance by disease state
• Empower patients to communicate their preferences and priorities to their healthcare team and to take an active part in the decision-making process of their healthcare

Conocimientos

Bilingual Spanish-English

PC proficiency

Analytical skills

Communication skills

Excel experience

Bachelor's degree preferred

No visa sponsorship

Educación

Bachelor's degree

Descripción del empleo

Guideway Care is hiring a Bilingual Care Guide for a fully remote role based in the United States. You will support patients and caregivers to resolve social, physical, and emotional needs, connecting them with resources and reducing stress through proactive outreach and collaboration with clinical teams.

The position emphasizes serving diverse patients in a telephonic care role, with schedule Monday–Friday, 9:00 AM–6:00 PM CST, remote work, and a focus on delivering high-quality care guidance