Remote Bilingual Care Coach - Wellness & Care Coordination

Humana Inc; Northern (KY); Hybrid; USD 54,000 - 73,000; Full time

Job summary

Humana Inc. is seeking a Bilingual Telephonic Care Coach to remotely support Illinois members. The role involves evaluating needs, coordinating care resources, and guiding members toward services to improve wellness.

Strong communication, privacy, and experience with electronic systems are essential. This full-time position requires a health-related degree or LPN license, 2+ years of healthcare experience, and the ability to work from a dedicated home office.

Qualifications

• Bilingual English - Spanish/Polish/Arabic/Creole/Other.
• Bachelor's degree in health and human services field or LPN with IL license.
• 2+ years of healthcare experience.
• Knowledge of Microsoft Office Word and Excel.
• Exceptional verbal/written communication and interpersonal skills.
• Ability to use a variety of electronic information applications/software programs.
• Must have a separate room with a locked door for home office privacy.

Responsibilities

• Evaluate members' needs to achieve and maintain optimal wellness by guiding to resources.
• Coordinate services and resources to support care and wellbeing.
• Monitor progress toward outcomes through assessment and communication.
• Maintain privacy and follow HIPAA information handling standards.

Skills

Bilingual English - Spanish/Polish/Ar-

Excellent verbal/written communication

Electronic information applications

Education

Bachelor's degree in health and human services or LPN licensed in IL

Tools

Microsoft Word

Microsoft Excel

Job description

Humana Inc. is seeking a Bilingual Telephonic Care Coach to remotely support Illinois members. The role involves evaluating needs, coordinating care resources, and guiding members toward services to improve wellness.

Strong communication, privacy, and experience with electronic systems are essential. This full-time position requires a health-related degree or LPN license, 2+ years of healthcare experience, and the ability to work from a dedicated home office.