Bilingual Telephonic Care Coach

Humana Inc; Northern (KY); Ibrido; USD 54.000 - 73.000; Tempo pieno

Descrizione del lavoro

Humana Inc. is seeking a Bilingual Telephonic Care Coach to remotely support Illinois members. The role involves evaluating needs, coordinating care resources, and guiding members toward services to improve wellness.

Strong communication, privacy, and experience with electronic systems are essential. This full-time position requires a health-related degree or LPN license, 2+ years of healthcare experience, and the ability to work from a dedicated home office.

Competenze

• Bilingual English - Spanish/Polish/Arabic/Creole/Other.
• Bachelor's degree in health and human services field or LPN with IL license.
• 2+ years of healthcare experience.
• Knowledge of Microsoft Office Word and Excel.
• Exceptional verbal/written communication and interpersonal skills.
• Ability to use a variety of electronic information applications/software programs.
• Must have a separate room with a locked door for home office privacy.

Mansioni

• Evaluate members' needs to achieve and maintain optimal wellness by guiding to resources.
• Coordinate services and resources to support care and wellbeing.
• Monitor progress toward outcomes through assessment and communication.
• Maintain privacy and follow HIPAA information handling standards.

Conoscenze

Bilingual English - Spanish/Polish/Ar-

Excellent verbal/written communication

Electronic information applications

Formazione

Bachelor's degree in health and human services or LPN licensed in IL

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

## Bilingual Telephonic Care CoachApply: Remote Illinois: Full time: Posted Today: R-433016# **Become a part of our caring community**The Care Coach evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.The Care Coach 1 employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.# **Use your skills to make an impact****Required Qualifications*** Bilingual English - Spanish/Polish/Arabic/Creole/ Other* Bachelor's degree in health and human services field or an LPN with the ability to be licensed in IL* 2 or more years of Healthcare experience* Knowledge of Microsoft Office Word and Excel* Exceptional verbal/written communication and interpersonal skills* Ability to use a variety of electronic information applications/software programs* Must be passionate about contributing to an organization focused on continuously improving consumer experiences* Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work **Preferred Qualifications*** **Preferred residing in IL*** Certified Case Manager (CCM)* Master's degree in health service related field* Prior experience with Medicare & Medicaid recipients* Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems* Experience with health promotion, coaching and wellness* Knowledge of community health and social service agencies and additional community resources* Experience with case management, discharge planning and patient education for adult acute care **Prior experience with Medicare & Medicaid recipients*** Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems* Experience with health promotion, coaching and wellness* Knowledge of community health and social service agencies and additional community resources **Additional Information** Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.**Scheduled Weekly Hours**40**Pay Range**The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$53,700 - $72,600 per year