Remote Bilingual Care Support Specialist

Humana; United States; On-site; USD 43,000 - 56,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Parental and caregiver leave

Disability insurance

Job summary

Humana is seeking a bilingual Care Management Support Assistant to help members take steps toward better health. This remote role requires fluency in English and Spanish and involves phone-based assessments, resource coordination, and benefits navigation for members and care teams.

You will join a compassionate team, handle inbound/outbound calls in a call center environment, document issues clearly, and follow program guidelines.

Qualifications

• Bilingual proficiency in English and Spanish, with ability to pass language proficiency assessments.
• Minimum of 1 year of experience managing high-volume inbound and outbound calls.
• Experience meeting documented productivity, quality, or service performance metrics.
• Experience navigating, documenting, and updating member or customer information across multiple applications, programs, and platforms.
• Experience using Microsoft Word, Excel, Teams, and Outlook to complete daily work tasks, manage communications, track information, and maintain accurate documentation.

Responsibilities

• Engage members by phone to encourage participation in care management programs.
• Complete required assessments and questionnaires to help identify health risks, care needs, and opportunities for clinical team follow-up.
• Assist members who need support scheduling doctor’s appointments or connecting with appropriate care resources.
• Identify and help address barriers to preventive screenings, benefits, and health-related services so members can close gaps in care.
• Support members in understanding, retaining, and accessing benefits that contribute to their overall health and well-being.
• Manage both inbound and outbound calls in an auto-dialer environment while documenting member information.

Skills

Bilingual English/Spanish

Call center experience

Language proficiency assessments

Tools

Microsoft Word

Excel

Teams

Outlook

Job description

Humana is seeking a bilingual Care Management Support Assistant to help members take steps toward better health. This remote role requires fluency in English and Spanish and involves phone-based assessments, resource coordination, and benefits navigation for members and care teams.

You will join a compassionate team, handle inbound/outbound calls in a call center environment, document issues clearly, and follow program guidelines.