Remote Bilingual Call Center Specialist - Customer Support

Opus Inspection; Lombard (IL); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Opus Inspection in Lombard, Illinois, is seeking a Bilingual Call Center Representative to provide telephone support for motorists seeking information about the Illinois Vehicle Emissions Testing Program and to assist with troubleshooting and administrative tasks for inspection stations.

You will respond professionally to inquiries about program rules, procedures, test results, and station locations, while assisting inspection station personnel with technical questions and providing forms and

Qualifications

• High School diploma or equivalent.
• One-year experience in a Customer Service or Call Center environment.
• Experience in successful conflict resolution preferred.

Responsibilities

• Respond in a professional, courteous, supportive, and informative manner to inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.
• Interact with inspection station personnel with technical/procedural questions and provide forms, training information, etc.

Skills

Bilingual

Education

High School diploma or equivalent

Job description

Opus Inspection in Lombard, Illinois, is seeking a Bilingual Call Center Representative to provide telephone support for motorists seeking information about the Illinois Vehicle Emissions Testing Program and to assist with troubleshooting and administrative tasks for inspection stations.

You will respond professionally to inquiries about program rules, procedures, test results, and station locations, while assisting inspection station personnel with technical questions and providing forms and