Job Title: Bilingual Call Center Representative

Opus; Lombard (IL); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Opus in Lombard, Illinois, is seeking a full-time customer service professional to provide information about the Illinois Vehicle Emissions Testing Program and to assist inspection station personnel. The role requires responding to inquiries, guiding motorists through program rules and procedures, and delivering administrative support.

Remote work is possible after training completion. We value clear communication, a courteous attitude, and the ability to resolve conflicts efficiently while

Qualifications

• High School diploma or equivalent.
• One-year experience in a Customer Service or Call Center environment.
• Experience in successful conflict resolution preferred.

Responsibilities

• Respond in a professional, courteous, supportive, and informative manner to all inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.
• Professionally interact with inspection station personnel assisting with technical and procedural questions and concerns pertaining to the emissions testing process as well as administrative support (providing forms, training information, etc.)

Education

High School diploma or equivalent

Job description

Location: Lombard, Illinois / Work from Home after fully trained

Job Status: Full-time

Pay Rate: $19.00

Position Purpose

Provides telephone support for motorists seeking information about the Illinois Vehicle Emissions Testing Program and provides troubleshooting and administrative support for inspection station and repair industry personnel.

Duties And Responsibilities

• Respond in a professional, courteous, supportive, and informative manner to all inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.
• Professionally interact with inspection station personnel assisting with technical and procedural questions and concerns pertaining to the emissions testing process as well as administrative support (providing forms, training information, etc.)

Education And Work Experience

• High School diploma or equivalent
• One-year experience in a Customer Service or Call Center environment
• Experience in successful conflict resolution preferred