Job Title: Bilingual Call Center Representative

Air Care Colorado; Lombard (IL); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Air Care Colorado in Lombard, IL is seeking a Bilingual Call Center Representative to provide information on the Illinois Vehicle Emissions Testing Program and support for inspection station personnel. The role is full-time with after-training remote work options.

Expect professional, courteous interactions and clear communication in both English and another language. Responsibilities include answering inquiries about rules and procedures, assisting with forms and training information, and

Qualifications

• High School diploma or equivalent.
• One-year experience in a Customer Service or Call Center environment.
• Conflict resolution experience preferred.

Responsibilities

• Respond in a professional, courteous, supportive, and informative manner to all inquiries from motorists relating to program rules and requirements.
• Interact with inspection station personnel with questions about the emissions testing process and provide forms, training information, etc.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Punctuality/Dependability

Education

High School diploma or equivalent

Tools

MS Word

MS Excel

Outlook

PowerPoint

Job description

Job Title: Bilingual Call Center Representative

#3492

Position Description

Job Title: Bilingual Call Center Representative

Location: Lombard, Illinois / Work from Home after fully trained

Job Status : Full-time

Pay Rate: $19.00

POSITION PURPOSE:

Provides telephone support for motorists seeking information about the Illinois Vehicle Emissions Testing Program and provides troubleshooting and administrative support for inspection station and repair industry personnel.

DUTIES AND RESPONSIBILITIES:

• Respond in a professional, courteous, supportive, and informative manner to all inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.
• Professionally interact with inspection station personnel assisting with technical and procedural questions and concerns pertaining to the emissions testing process as well as administrative support (providing forms, training information, etc.)

EDUCATION AND WORK EXPERIENCE:

• High School diploma or equivalent
• One-year experience in a Customer Service or Call Center environment
• Experience in successful conflict resolution preferred

Requirements

KNOWLEDGE AND SKILLS:

• Competency using Microsoft Suite (MS Word, Excel, Outlook and Power Point)
• Excellent verbal, written and interpersonal communication skills with the ability to interface effectively with motorists
• Dependable, reliable, punctual and self-motivated
• Able to multitask and work in a fast-paced environment
• Able to display a positive disposition at all times in a variety of customer situations
• Able to develop a thorough and comprehensive understanding of the Illinois Program and effectively communicate rules and regulations to callers.

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.

The actual pay rate will depend on the person's qualifications and experience.

$19.00 - $19.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.