Job Title: Bilingual Call Center Representative

Opus Inspection; Lombard (IL); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Opus Inspection in Lombard, Illinois, is seeking a Bilingual Call Center Representative to provide telephone support for motorists seeking information about the Illinois Vehicle Emissions Testing Program and to assist with troubleshooting and administrative tasks for inspection stations.

You will respond professionally to inquiries about program rules, procedures, test results, and station locations, while assisting inspection station personnel with technical questions and providing forms and

Qualifications

• High School diploma or equivalent.
• One-year experience in a Customer Service or Call Center environment.
• Experience in successful conflict resolution preferred.

Responsibilities

• Respond in a professional, courteous, supportive, and informative manner to inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.
• Interact with inspection station personnel with technical/procedural questions and provide forms, training information, etc.

Skills

Bilingual

Education

High School diploma or equivalent

Job description

Job Title: Bilingual Call Center Representative

Location: Lombard, Illinois / Work from Home after fully trained

Job Status : Full-time

Pay Rate: $19.00

POSITION PURPOSE:

Provides telephone support for motorists seeking information about the Illinois Vehicle Emissions Testing Program and provides troubleshooting and administrative support for inspection station and repair industry personnel.

DUTIES AND RESPONSIBILITIES:

• Respond in a professional, courteous, supportive, and informative manner to all inquiries from motorists relating to program rules and requirements, procedures, test results, and station locations.
• Professionally interact with inspection station personnel assisting with technical and procedural questions and concerns pertaining to the emissions testing process as well as administrative support (providing forms, training information, etc.)

EDUCATION AND WORK EXPERIENCE:

• High School diploma or equivalent
• One-year experience in a Customer Service or Call Center environment
• Experience in successful conflict resolution preferred