Bilingual Call Center Rep: Emissions Program Support (Remote)

Air Care Colorado; Lombard (IL); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Air Care Colorado in Lombard, IL is seeking a Bilingual Call Center Representative to provide information on the Illinois Vehicle Emissions Testing Program and support for inspection station personnel. The role is full-time with after-training remote work options.

Expect professional, courteous interactions and clear communication in both English and another language. Responsibilities include answering inquiries about rules and procedures, assisting with forms and training information, and

Qualifications

• High School diploma or equivalent.
• One-year experience in a Customer Service or Call Center environment.
• Conflict resolution experience preferred.

Responsibilities

• Respond in a professional, courteous, supportive, and informative manner to all inquiries from motorists relating to program rules and requirements.
• Interact with inspection station personnel with questions about the emissions testing process and provide forms, training information, etc.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Punctuality/Dependability

Education

High School diploma or equivalent

Tools

MS Word

MS Excel

Outlook

PowerPoint

Job description

Air Care Colorado in Lombard, IL is seeking a Bilingual Call Center Representative to provide information on the Illinois Vehicle Emissions Testing Program and support for inspection station personnel. The role is full-time with after-training remote work options.

Expect professional, courteous interactions and clear communication in both English and another language. Responsibilities include answering inquiries about rules and procedures, assisting with forms and training information, and