Bilingual Call Center Representative Emissions Support

Opus Inspection Technologies Inc; Hampton (GA); Hybrid; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Remote after training

Job summary

Opus Inspection Technologies Inc. in Georgia seeks a courteous customer service professional to provide telephone information about the Georgia Motor Vehicle Emissions Inspection Program and to assist with inspection station and field personnel.

You will handle calls, log interactions, resolve issues, and escalate when needed to ensure motorists receive accurate guidance. The role requires a high school diploma and at least one year in a customer service or call center environment, with strong

Qualifications

• Excellent interpersonal and communication skills for professional interactions with motorists, co-workers, and state agencies.
• Dependable, reliable, punctual and self-motivated in a call-center environment.

Responsibilities

• Professionally respond to telephone inquiries from motorists regarding program rules, procedures, test results, and station locations.
• Enter each call into the tracking system and resolve issues, escalated when necessary.
• Interact with inspection station personnel by phone with technical and procedural questions.
• Open and dispatch service calls for equipment issues not resolvable by phone or chat.
• Support quality initiatives and participate in the company's Quality Management System.

Skills

Communication skills

Dependable & punctual

Education

High School Diploma

Job description

Opus Inspection Technologies Inc. in Georgia seeks a courteous customer service professional to provide telephone information about the Georgia Motor Vehicle Emissions Inspection Program and to assist with inspection station and field personnel.

You will handle calls, log interactions, resolve issues, and escalate when needed to ensure motorists receive accurate guidance. The role requires a high school diploma and at least one year in a customer service or call center environment, with strong