Remote Bilingual Call Center Representative | Spanish-English

Mass Markets; Roswell (NM); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated bilingual call center representatives to join their team. In this full-time role, you will engage with customers, resolve issues, and provide top-notch service in both English and Spanish. The position offers a supportive environment with opportunities for career growth, competitive pay, and comprehensive benefits. If you are a natural problem solver with strong communication skills, this is the perfect opportunity for you to make a difference in customer experiences while working remotely.

Benefits

Paid Time Off (PTO)

Health coverage

Retirement plans

Disability and life insurance

Career growth opportunities

Paid training

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service or support roles preferred.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Resolve customer issues and provide excellent service.
• Utilize systems to manage accounts and document claims.

Skills

Bilingual proficiency in English and Spanish

Customer service orientation

Problem-solving skills

Strong communication skills

Organizational skills

Typing speed of 20+ WPM

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Remote Bilingual Call Center Representative | Spanish-English

Join to apply for the Remote Bilingual Call Center Representative | Spanish-English role at Mass Markets.

Get AI-powered advice on this job and more exclusive features.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for full-time bilingual call center representatives to support various projects. Responsibilities include troubleshooting basic technical issues, building strong customer relationships, and identifying upsell opportunities. Candidates should be natural problem solvers committed to providing excellent customer service.

Position Responsibilities

• Handle inbound and outbound contacts courteously and professionally
• Listen, understand customer needs, and resolve issues
• Bilingual proficiency in English and Spanish required
• Utilize systems to manage accounts and document claims accurately
• Follow scripts, policies, and procedures
• Use knowledge base and training to answer questions
• Maintain confidentiality of information
• Escalate issues appropriately
• Aim for first call resolution
• Participate in meetings and training
• Adhere to attendance and schedule requirements

Candidate Qualifications

• High School Diploma/GED
• Experience with data entry and computer use
• Fluent in English and Spanish
• Reliable high-speed internet (20Mbps+)
• Strong communication and organizational skills
• Typing speed of 20+ WPM
• Availability for scheduled shifts
• Basic knowledge of Microsoft Office
• Reliable and punctual
• Customer service orientation and problem-solving skills
• Ability to multi-task and work in a fast-paced environment

Preferred Qualifications

• 1+ year in customer service or support roles

Compensation and Benefits

We offer competitive pay based on experience, with benefits including PTO, holidays, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical and Employment Conditions

This role operates in a professional office environment. Candidates must be authorized to work in the location, willing to undergo background/security checks and drug screening. Reasonable accommodations are available upon request.

Equal Opportunity Statement

We are committed to diversity and inclusion, providing a work environment free from discrimination and harassment. All employment decisions are based on merit, qualifications, and business needs.

About MCI

MCI creates industry-leading solutions in CX and DX, supporting clients with BPO, staff augmentation, contact center services, and IT needs. Recognized as a fast-growing company, MCI employs over 10,000 professionals across multiple locations and subsidiaries.

Additional Details

Position level: Entry level

Employment type: Full-time

Job function: Other

Industries: IT Services and Consulting