Remote Bilingual Call Center Representative | Spanish-English

MCI; Corpus Christi (TX); Remote; USD 30,000 - 50,000; Full time

Job summary

A forward-thinking company is seeking dedicated bilingual call center representatives to provide exceptional customer service. In this remote role, you will engage with customers, troubleshoot technical issues, and identify opportunities to upsell services. The ideal candidate is a natural problem solver with strong communication skills and a commitment to customer satisfaction. Join a supportive work environment that values diversity and offers competitive compensation, health benefits, and career growth opportunities. If you're passionate about helping others and thrive in a dynamic setting, this position is perfect for you.

Benefits

Paid Time Off

Health Benefits

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Qualifications

• Fluent in English and Spanish with excellent communication skills.
• Experience in customer service and data entry preferred.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues and document claims accurately.
• Maintain confidentiality and aim for first call resolution.

Skills

Bilingual (Spanish-English)

Customer Service

Problem Solving

Communication Skills

Data Entry

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Remote Bilingual Call Center Representative | Spanish-English

Join to apply for the Remote Bilingual Call Center Representative | Spanish-English role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, identify needs, and recognize opportunities to upsell products and services. Candidates should be natural problem solvers committed to providing excellent customer service.

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally
• Listen to and understand customer needs, resolve issues
• Fluent in English and Spanish
• Use systems and technology for account management
• Document and process claims accurately
• Follow scripts, policies, and procedures
• Use knowledge base and training to answer questions
• Maintain confidentiality of sensitive information
• Escalate issues appropriately
• Aim for first call resolution
• Attend training and stay updated on program changes
• Adhere to schedule and attendance requirements

Qualifications

• High School Diploma/GED
• Experience with data entry and computer use
• Fluent in English and Spanish
• High-speed internet (20Mbps+)
• Excellent communication skills
• Typing speed of 20+ WPM
• Ability to work scheduled shifts
• Basic knowledge of Microsoft Office
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer-oriented attitude
• Ability to multitask and self-manage
• Team-oriented and adaptable to change

Preferred

• 1 year of customer service or related experience in a contact center

Conditions of Employment

• Authorized to work in the country
• Willing to undergo background checks and drug screening

Benefits

Competitive compensation, paid time off, incentives, health benefits, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical Requirements

Sedentary work involving sitting/standing for long periods, operating computers and office equipment, with occasional movement and lifting up to 40 pounds.

Equal Opportunity

MCI is committed to diversity and inclusion, providing reasonable accommodations and ensuring a discrimination-free workplace.