Remote Bilingual Call Center Representative | Spanish-English

Mass Markets; Lovington (NM); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated bilingual call center representatives to join their remote team. In this role, you will troubleshoot technical issues, foster customer relationships, and identify upsell opportunities while providing exceptional service. The position offers a collaborative environment with opportunities for career growth, comprehensive health benefits, and paid training. This is your chance to be part of a dynamic team that values your contributions and supports your professional development.

Benefits

Paid Time Off

Health Coverage

Dental Coverage

Vision Coverage

Retirement Savings Options

Disability Insurance

Life Insurance

Paid Training

Career Growth Opportunities

Qualifications

• Fluent in English and Spanish with strong communication skills.
• Experience in customer service or related fields preferred.
• Ability to work scheduled shifts and maintain reliable attendance.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer issues and provide excellent service.
• Document claims accurately using systems.

Skills

Bilingual (Spanish-English)

Customer Service

Problem-Solving

Communication Skills

Data Entry

Conflict Resolution

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Remote Bilingual Call Center Representative | Spanish-English

Join to apply for the Remote Bilingual Call Center Representative | Spanish-English role at Mass Markets.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for full-time bilingual call center representatives to support projects for various clients. Responsibilities include troubleshooting technical issues, building customer relationships, and identifying upsell opportunities. Candidates should be problem solvers committed to excellent customer service. To apply, complete a full application on our careers page, including screening questions and a pre-employment test.

Key Responsibilities:

• Handle inbound and outbound contacts courteously and professionally.
• Understand customer needs and resolve issues.
• Fluent in English and Spanish.
• Use systems to manage accounts and document claims accurately.
• Follow scripts, policies, and procedures.
• Use knowledge base and training for customer inquiries.
• Maintain confidentiality of information.
• Escalate issues appropriately.
• Aim for first call resolution.
• Attend training and stay updated on program changes.
• Adhere to attendance and schedule requirements.

Candidate Qualifications:

• High School Diploma/GED.
• Experience with data entry and computer use.
• Fluent in English and Spanish.
• Reliable high-speed internet (20Mbps+).
• Strong communication and typing skills.
• Ability to work scheduled shifts.
• Basic knowledge of Microsoft Office.
• Reliable attendance and punctuality.
• Problem-solving and conflict resolution skills.
• Customer-oriented attitude.
• Ability to multitask and self-manage.
• Team-oriented and adaptable to change.

Preferred Qualifications:

• One year of customer service or related experience in a contact center.

Compensation and Benefits:

• Paid Time Off, holidays, and incentives.
• Health, dental, and vision coverage.
• Retirement savings options.
• Disability and life insurance.
• Opportunities for career growth.
• Paid training and a collaborative environment.

Physical Requirements: Sedentary work, operating computers and office equipment, with occasional movement and lifting up to 40 pounds.

Conditions of Employment: Authorization to work, background checks, drug screening, and adherence to equal opportunity policies.

About MCI: MCI provides business process outsourcing, IT services, and related solutions, with a focus on digitalization and customer experience. Recognized for rapid growth and innovation, MCI operates multiple facilities across North America and beyond.

Additional Details: Entry-level, full-time position in IT Services and Consulting industry. Apply now to join a company that values your contributions and supports your growth.