Remote Bilingual Call Center Representative | Spanish-English

MCI; Sanford (FL); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking full-time bilingual call center representatives to join their dynamic team. In this remote role, you will engage with customers in both English and Spanish, providing exceptional service while troubleshooting basic technical issues. Your ability to build relationships and recognize opportunities will be key to success. This role offers a supportive environment with competitive benefits, including PTO and health coverage, making it an excellent opportunity for those passionate about customer service and teamwork.

Benefits

PTO

Health Coverage

Retirement Plans

Career Growth Opportunities

Qualifications

• Fluent in English and Spanish with excellent communication skills.
• Experience with data entry and customer service.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Resolve customer issues and document claims accurately.

Skills

Bilingual (Spanish-English)

Customer Service

Problem Solving

Conflict Resolution

Communication Skills

Multitasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Remote Bilingual Call Center Representative | Spanish-English

Join to apply for the Remote Bilingual Call Center Representative | Spanish-English role at MCI

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for full-time bilingual call center representatives to support various projects. In this role, you will troubleshoot basic technical issues, build customer relationships, identify needs, and recognize opportunities to upsell products and services. Candidates should be problem solvers committed to providing excellent customer service.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally
• Listen to customers, understand their needs, and resolve issues
• Fluent in English and Spanish
• Use systems and technology for account management
• Document and process customer claims accurately
• Follow scripts, policies, and procedures
• Use knowledge base and training to answer questions
• Maintain confidentiality of personal information
• Escalate issues appropriately
• Achieve first call resolution
• Participate in meetings and training
• Adhere to attendance and schedule requirements

Qualifications

• High School Diploma/GED
• Experience with data entry and computer use
• Fluent in English and Spanish
• High-speed internet connection (20Mbps+)
• Excellent communication skills
• Typing speed of 20+ WPM
• Availability for scheduled shifts
• Basic knowledge of Microsoft Office
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer service oriented
• Ability to multitask and self-manage
• Team-oriented and adaptable to change

Additional Information

Must be authorized to work in the country, willing to undergo background/security checks and drug screening. MCI offers competitive benefits including PTO, incentives, health coverage, retirement plans, and career growth opportunities. We value diversity and provide accommodations for disabilities. Join us to be part of a dynamic, supportive team focused on excellence.