Remote Bilingual Call Center Representative | Spanish-English

MCI; The Woodlands (TX); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Bilingual Call Center Representatives to join their remote team. This role involves providing exceptional customer service, troubleshooting technical issues, and upselling products. Ideal candidates will be fluent in both English and Spanish, with strong problem-solving skills and a commitment to customer satisfaction. The company offers a supportive environment with opportunities for career growth and a range of benefits, including health coverage and paid time off. If you thrive in a dynamic setting and enjoy helping others, this position is perfect for you.

Benefits

Health Coverage

Paid Time Off

Retirement Plans

Incentives

Career Growth Opportunities

Qualifications

• High School Diploma or GED required.
• Experience with data entry and computer use is essential.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Communicate fluently in English and Spanish to resolve issues.

Skills

Bilingual (Spanish-English)

Customer Service

Problem Solving

Communication Skills

Typing Skills

Education

High School Diploma or GED

Tools

Data Entry Systems

Customer Relationship Management (CRM)

Job description

Remote Bilingual Call Center Representative | Spanish-English

Join to apply for the Remote Bilingual Call Center Representative | Spanish-English role at MCI

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for full-time bilingual call center representatives to support various projects. In this role, you'll troubleshoot technical issues, build relationships with customers, and identify opportunities to upsell products and services. Candidates should be problem-solvers committed to providing excellent customer service.

Responsibilities

• Handle inbound and outbound customer contacts professionally and courteously
• Understand customer needs and resolve issues effectively
• Communicate fluently in English and Spanish
• Use systems to manage accounts and document customer interactions accurately
• Follow scripts, policies, and procedures
• Maintain confidentiality of customer information
• Escalate issues appropriately and aim for first call resolution
• Participate in training and meetings to stay updated

Qualifications

• High School Diploma or GED
• Experience with data entry and computer use
• Fluent in English and Spanish
• Reliable high-speed internet (20Mbps+)
• Strong communication and typing skills
• Ability to work scheduled shifts and learn new systems

Additional Information

Applicants must be authorized to work in the country, willing to undergo background and drug screenings, and adhere to company policies on diversity and equal opportunity. Benefits include paid time off, incentives, health coverage, retirement plans, and opportunities for career growth.