Remote Bilingual Call Center Representative | Spanish-English

MCI; Houston (TX); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated Remote Bilingual Call Center Representatives fluent in both Spanish and English to join their dynamic team. This full-time position focuses on delivering exceptional customer service by troubleshooting technical issues and building meaningful customer relationships. Candidates will thrive in a supportive work environment that fosters professional growth and offers comprehensive benefits, including paid time off and health coverage. If you are a problem solver with a passion for helping others, this opportunity is perfect for you.

Benefits

Paid Time Off

Health Coverage

Retirement Plans

Disability Insurance

Life Insurance

Career Growth Opportunities

Paid Training

Supportive Work Environment

Qualifications

• Fluent in English and Spanish with strong communication skills.
• Experience with data entry and computer use is essential.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Understand customer needs and resolve issues effectively.

Skills

Bilingual (Spanish-English)

Customer Service Orientation

Problem Solving Skills

Strong Communication Skills

Data Entry Skills

Typing Skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Remote Bilingual Call Center Representative | Spanish-English

Join to apply for the Remote Bilingual Call Center Representative | Spanish-English role at MCI

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for full-time bilingual call center representatives to support various projects. Responsibilities include troubleshooting basic technical issues, building customer relationships, identifying needs, and upselling products and services. Candidates should be problem solvers committed to excellent customer service.

Responsibilities

• Handle inbound and outbound customer contacts professionally
• Understand customer needs and resolve issues
• Communicate fluently in English and Spanish
• Use systems to manage accounts and document claims accurately
• Follow scripts, policies, and procedures
• Maintain confidentiality of information
• Escalate issues appropriately
• Achieve first call resolution
• Participate in training and meetings
• Adhere to attendance and scheduling requirements

Qualifications

• High School Diploma/GED
• Experience with data entry and computer use
• Fluent in English and Spanish
• Reliable high-speed internet (20Mbps+)
• Strong communication and typing skills
• Basic knowledge of Microsoft Office
• Ability to work scheduled shifts
• Reliable attendance and punctuality
• Customer service orientation and problem-solving skills

Conditions & Benefits

This is a remote, full-time position requiring authorization to work in the country. Background checks and drug screening may be required. Benefits include paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical & Other Considerations

Work involves sitting for long periods, operating computers and office equipment. Reasonable accommodations are available for qualified applicants under ADA. MCI values diversity and provides equal employment opportunities.

About MCI

MCI specializes in customer experience solutions, BPO, and IT services, with a strong growth record and multiple global locations. We prioritize innovation, employee growth, and a diverse, inclusive workplace.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting