Remote Bilingual Benefits Support Specialist

WTW; Tempe (AZ); Remote; USD 21,878 - 31,159; Full time

Benefits offered by this job

401(k) Savings Plan

Employee Assistance Program (EAP)

Commuter Accounts program

Job summary

WTW is looking for a Seasonal Bilingual Benefits Customer Service Representative to assist Spanish or French and English client members with their health care and pension plans. This role involves providing excellent customer service from a work-from-home environment. Candidates will need to communicate effectively and translate complex information.

Starting pay is $19.25/hr with a commitment to a 40-hour work week during peak times. Top performers may receive full-time opportunities at WTW.

Qualifications

• Excellent bilingual skills in Spanish or French and English.
• Ability to assess member concerns quickly and resolve issues.
• Experience in a customer service role is required.

Responsibilities

• Assist Spanish or French speaking customers via phone and chat.
• Translate complex health and pension information into simple explanations.
• Document all customer interactions and feedback accurately.

Skills

Spanish language skills

French language skills

Analytical and problem-solving skills

Customer service

Attention to detail

Multi-tasking ability

Education

High School degree

Tools

Microsoft Office

Job description

WTW is looking for a Seasonal Bilingual Benefits Customer Service Representative to assist Spanish or French and English client members with their health care and pension plans. This role involves providing excellent customer service from a work-from-home environment. Candidates will need to communicate effectively and translate complex information.

Starting pay is $19.25/hr with a commitment to a 40-hour work week during peak times. Top performers may receive full-time opportunities at WTW.