Seasonal Remote Benefit Support Specialist

WTW; Minneapolis (MN); Remote; USD 18,000 - 24,000; Full time

Benefits offered by this job

401(k) Savings Plan

Employee Assistance Program (EAP)

Commuter Accounts program

Job summary

WTW is looking for a Seasonal Benefit Customer Service Representative to assist clients with enrollment processes and updates to health care and pension plans. This role allows for remote work and requires effective communication with clients via phone and chat.

The candidate must possess strong analytical skills, attention to detail, and a high school degree. Preferred qualifications include a degree and experience in a call center environment. Starting pay is $18.75/hr, with opportunities for full-time roles for high performers.

Qualifications

• Excellent verbal and written communication skills in English.
• Ability to assess concerns and resolve issues using analytical skills.
• Experience working in a customer service-related field.

Responsibilities

• Respond to plan participants compassionately and effectively.
• Maintain and document accurate call and case notes.
• Safeguard confidential information in accordance with HIPAA.

Skills

Effective communication

Analytical skills

Attention to detail

Microsoft Office proficiency

Customer service experience

Education

High School degree

Job description

WTW is looking for a Seasonal Benefit Customer Service Representative to assist clients with enrollment processes and updates to health care and pension plans. This role allows for remote work and requires effective communication with clients via phone and chat.

The candidate must possess strong analytical skills, attention to detail, and a high school degree. Preferred qualifications include a degree and experience in a call center environment. Starting pay is $18.75/hr, with opportunities for full-time roles for high performers.