Remote Benefits Customer Advocate

WTW; Mount Laurel Township (NJ); Hybrid; USD 21,025 - 29,945; Full time

Benefits offered by this job

401(k) Savings Plan

Employee Assistance Program (EAP)

Commuter Accounts program

Job summary

WTW is seeking a Seasonal Benefit Customer Service Representative for a remote position based in Mount Laurel, New Jersey. This role involves assisting plan participants through the enrollment process and providing exceptional customer service via phone and chat.

Candidates must possess strong communication skills, attention to detail, and experience in customer service. Starting pay is $18.50/hr with potential for overtime and full-time opportunities for high performers.

Qualifications

• Ability to effectively communicate in a customer service setting.
• Ability to quickly assess member concerns and resolve issues.
• Experience working in a structured environment.

Responsibilities

• Assist plan participants through the enrollment process.
• Provide superior customer service in a work from home environment.
• Safeguard confidential information in line with HIPAA.

Skills

Excellent communication in English

Analytical and problem-solving skills

Attention to detail

Multi-tasking and organizational skills

Microsoft Office proficiency

Customer service experience

Education

High School degree

Job description

WTW is seeking a Seasonal Benefit Customer Service Representative for a remote position based in Mount Laurel, New Jersey. This role involves assisting plan participants through the enrollment process and providing exceptional customer service via phone and chat.

Candidates must possess strong communication skills, attention to detail, and experience in customer service. Starting pay is $18.50/hr with potential for overtime and full-time opportunities for high performers.