Customer Service Specialist - Bi-Lingual Spanish

Ally-Financial; Schaumburg (IL); Hybrid; USD 48,000 - 57,000; Full time

Benefits offered by this job

Annual incentive plan

Job summary

Ally Financial is hiring a Customer Service Specialist to support GAP and vehicle service contract inquiries for dealers, repair facilities, and customers. This is an entry-level role with a hybrid work arrangement, supported by comprehensive Total Rewards and benefits.

You’ll document conversations, resolve questions, and follow all procedures to ensure customer satisfaction, with training provided on policy details and compliance guidelines.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred.
• Fluent in Spanish and able to communicate effectively via phone, email, or chat.
• Typing speed 40 WPM; reliable and punctual; ability to multitask and follow procedures.
• Must be able to handle phone calls and maintain accurate records.

Responsibilities

• Document all conversations accurately and clearly.
• Engage customers to achieve total satisfaction and resolve inquiries.
• Follow internal guidelines, state regulations, and UDAAP requirements.
• Assist GAP and vehicle service contract holders via phone, email, or chat to resolve policy and claim questions.

Skills

Spanish language (fluent)

Phone & chat communication

Typing 40 WPM

Effective listening

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

Job description

Ally and Your CareerAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.The OpportunityThe Customer Service Specialist contributes to the profitability of the Ally Insurance Team. The Specialist provides policy assistance and claim inquiry support on GAP and vehicle service contract program and other insurance programs (Tire - Wheel, etc.) to dealers, repair facilities, retail customers and financial institutions.The Work ItselfYou’ll work closely with our Ally GAP and vehicle service contract holders, dealers, and financial institutions to assist them with policy and claimquestions and concerns whether they contact us by phone, email, or chat. Then you will need to provide them with a resolution. Not to worry, we willtrain you how to do that. The responsibilities for this role include:Document all conversation accurately and clearly, and concisely.Go the extra mile to engage the customer to achieve total customer satisfaction.Follow all internal, state and UDAAP guidelines, we’ll train you on all those too.Focus on quality of the work you do.This is an entry level, work from home (hybrid) position.We have great team members who will provide you with a lot of support.The Qualifications We’re Looking ForHigh school diploma/GED required; Associate's degree or Bachelor's degree in business or other related fields is preferred.Automotive mechanical knowledge a plus but not required.Ability to communicate effectively with the caller on the phone, through email or chat to acquire pertinent information.Enjoy handling phone calls.Good listening, phone and writing skills.Must be reliable and punctual.Ability to follow procedures, multitask and make quick decisions.Type 40 WPM.Typically requires intermediate knowledge of Microsoft Office programs. Entry Level.Must be fluent in Spanish-required.Minimum Qualifications0+ years of experienceHigh school Diploma or GED equivalentHow We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdfWho We Are :Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on \"Doing it Right\" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com .Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.Base Pay Range$47,840.00 - $57,200.00An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.Incentive Compensation:This position is eligible to participate in our annual incentive plan.