Remote Benefits Support Specialist

Alera Group; Oregon; Hybrid; USD 29,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career

Job summary

Alera Group is seeking a Benefits Service Center Specialist to deliver exceptional client support and service remotely. You will handle inquiries, resolve issues, and provide accurate information as the primary contact, working with the Service Center Team Leader to meet quality standards.

Required: high school diploma, 1–2 years in customer service or call center, plus familiarity with CRM systems and Microsoft Office.

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree preferred.
• Minimum of 1–2 years of experience in a customer service or call center environment.
• Proven experience in employee benefits claims and/or benefits account management.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Strong verbal and written communication skills.

Responsibilities

• Responds promptly and professionally to client inquiries via phone, email, or chat, resolving issues effectively and accurately.
• Documents client interactions thoroughly in the CRM system and escalates complex issues appropriately to the Team Leader.
• Maintains adherence to service center standards, protocols, and compliance requirements.
• Participates actively in quality assurance reviews and ongoing training sessions to ensure high-quality client interactions.
• Keeps informed of product and service updates, regulatory changes, and internal procedures.
• Works collaboratively with team members and Team Leader to meet service level agreements (SLAs) and client expectations.
• Efficiently manages workload and tasks, utilizing call center technologies and CRM systems to document interactions, resolve issues, and track outcomes.

Skills

Customer service

Communication

Call center

Education

High School Diploma

Associate/Bachelor's preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Alera Group is seeking a Benefits Service Center Specialist to deliver exceptional client support and service remotely. You will handle inquiries, resolve issues, and provide accurate information as the primary contact, working with the Service Center Team Leader to meet quality standards.

Required: high school diploma, 1–2 years in customer service or call center, plus familiarity with CRM systems and Microsoft Office.