Remote Benefits Service Specialist

Alera Group, Inc.; United States; Remote; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career成长

Job summary

Alera Group, Inc. is seeking a Benefits Service Center Specialist to provide outstanding client support and timely resolution of inquiries.

This remote role focuses on delivering accurate information and maintaining high service standards, partnering with the Service Center Team Leader to meet client expectations. Responsibilities include responding to inquiries via phone, email, or chat, documenting interactions in the CRM, and ensuring compliance with service protocols.

Qualifications

• Customer service experience in call center settings.
• Experience with employee benefits claims preferred.
• Proficient with Microsoft Office and CRM systems.

Responsibilities

• Respond to client inquiries by phone, email, or chat and resolve issues.
• Document interactions in the CRM and escalate as needed.
• Adhere to service standards and participate in QA reviews.

Skills

Customer service

CRM systems

Microsoft Office

Communication

Education

High school diploma; Associate/Bachelor preferred

Tools

CRM systems

Microsoft Office

Job description

Alera Group, Inc. is seeking a Benefits Service Center Specialist to provide outstanding client support and timely resolution of inquiries.

This remote role focuses on delivering accurate information and maintaining high service standards, partnering with the Service Center Team Leader to meet client expectations. Responsibilities include responding to inquiries via phone, email, or chat, documenting interactions in the CRM, and ensuring compliance with service protocols.