Remote Benefits Service Center Specialist

Dickerson Group; United States; Remote; USD 29,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career增长

Job summary

Alera Group is seeking a Benefits Service Center Specialist to provide exceptional client support from a remote location. You will handle inquiries, resolve issues, and deliver accurate information while maintaining service quality standards.

Collaborate with the Service Center Team Leader, document interactions in the CRM, and contribute to ongoing training and process improvements to enhance client experience.

Qualifications

• 1–2 years of experience in a customer service or call center environment.
• Experience in employee benefits claims and/or benefits account management.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.

Responsibilities

• Responds promptly and professionally to client inquiries via phone, email, or chat, resolving issues effectively and accurately.
• Documents client interactions thoroughly in the CRM system and escalates complex issues to the Team Leader.
• Maintains adherence to service center standards, protocols, and compliance requirements.
• Participates in quality assurance reviews and ongoing training to ensure high-quality client interactions.
• Keeps informed of product and service updates, regulatory changes, and internal procedures.
• Works with team members to meet SLAs and client expectations.
• Manages workload using call center technologies and CRM to document interactions and track outcomes.
• Identifies opportunities for process improvements and efficiency enhancements.

Skills

Customer service experience

Strong communication skills

Education

High school diploma

Associate’s or Bachelor’s degree preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Alera Group is seeking a Benefits Service Center Specialist to provide exceptional client support from a remote location. You will handle inquiries, resolve issues, and deliver accurate information while maintaining service quality standards.

Collaborate with the Service Center Team Leader, document interactions in the CRM, and contribute to ongoing training and process improvements to enhance client experience.