Remote Benefits & HR Services Specialist

OSV; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

OneSource Virtual (OSV) is seeking a Benefits Specialist to support the Employee Services Team, leveraging Workday, case management, knowledge base, and contact center tools to administer benefits.

The role covers Benefit Administration, Help Desk and Workforce Administration, with duties to respond to inquiries, research with knowledge base, escalate when needed, and collaborate across the department. This is a remote position in the United States.

Qualifications

• HS Diploma required.
• 2 years of related experience or training.
• Knowledge of employee benefits, COBRA and federal regulations.
• Proficient in Microsoft Office, Outlook, HRIS, etc.

Responsibilities

• Respond to Tier 1 and 2 inquiries via phone, email, and written channels about benefits and HR processes.
• Use knowledge base to research answers and respond promptly.
• Escalate when knowledge/tools are insufficient to satisfy inquiries.
• Provide professional and timely service to internal audit requests.
• Communicate effectively via telephone, email and in person.

Skills

Effective communication

Adaptable attitude

Independent & team worker

Team collaboration

Punctuality

Confidentiality handling

Analytical skills

Multi-tasking

Education

HS Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Outlook

HRIS

Job description

OneSource Virtual (OSV) is seeking a Benefits Specialist to support the Employee Services Team, leveraging Workday, case management, knowledge base, and contact center tools to administer benefits.

The role covers Benefit Administration, Help Desk and Workforce Administration, with duties to respond to inquiries, research with knowledge base, escalate when needed, and collaborate across the department. This is a remote position in the United States.