Remote Workday & Enterprise App Support Analyst

Talentify

Dallas (TX)

Remote

USD 60,000 - 80,000

Full time

10 days ago

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Job summary

OneSource Virtual (OSV) is seeking an Application Support Analyst to be the primary contact for enterprise application support operations. You will triage, resolve, and communicate effectively with end users while monitoring batch processing and integration jobs.

The role emphasizes independent problem-solving, maintaining knowledge bases, and escalating with full context when needed. Familiarity with ERP/HCM platforms like Workday is preferred, with remote engagement options.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

Responsibilities

Serve as the first point of contact for all incoming support requests; triage and prioritize using established procedures.
Research solutions independently before escalating; own the troubleshooting process.
Monitor batch processing and integration jobs; identify failures and recover using documented steps.
Document issues, steps, and resolutions; maintain knowledge base articles for assigned areas.
Provide timely status updates to end users and stakeholders throughout the ticket lifecycle.