Benefits Specialist - Workday HR Service Expert

OneSource Virtual; United States; On-site; USD 42,000 - 66,000; Full time

Job summary

OneSource Virtual is seeking a Benefits Specialist to support the Employee Services Team using Workday, case management, and knowledge-base tools to administer benefits and related HR tasks for our clients. This role emphasizes accuracy and responsiveness in handling inquiries and collaborating with cross-functional teams.

The position requires strong communication, the ability to work independently, and proficiency with common PC tools. HS diploma is required; a Bachelor's degree is preferred.

Qualifications

• HS Diploma required.
• 2 years of related experience and/or training.
• Knowledge of employee benefits, COBRA and federal/regulatory requirements.
• Proficient PC skills (Microsoft Office, Outlook, HRIS, etc.).

Responsibilities

• Respond to Tier 1 and 2 inquiries for Workday Access, Benefits and HR issues.
• Use knowledge base to research and respond in a timely manner.
• Escalate to Account or Pod Manager when needed.
• Support internal audit requests with timely information.
• Communicate effectively by phone, email and in person.
• Participate in intake reviews to automate audits and reporting.
• Report issues to leadership promptly.
• Engage in ongoing functional training.
• Build partnerships within the department and organization.
• Identify areas for process improvement or automation.
• Meet or exceed performance standards.
• Assume other duties as assigned by Manager.

Skills

Communication skills

Teamwork

Analytical skills

Multitask

Education

HS Diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Outlook

HRIS

Job description

OneSource Virtual is seeking a Benefits Specialist to support the Employee Services Team using Workday, case management, and knowledge-base tools to administer benefits and related HR tasks for our clients. This role emphasizes accuracy and responsiveness in handling inquiries and collaborating with cross-functional teams.

The position requires strong communication, the ability to work independently, and proficiency with common PC tools. HS diploma is required; a Bachelor's degree is preferred.