Bilingual Benefits Specialist

OneSource Virtual; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

OneSource Virtual (OSV) has specialized in Workday for payroll, benefits, and related services across 1,600+ customers. The Benefits Specialist supports the Employee Services Team using Workday, case management, knowledge bases, and contact-center tools.

Responsibilities include handling Tier 1/2 inquiries on benefits, navigating Workday, and contributing to audit and reporting activities. Remote-friendly role with emphasis on accuracy, collaboration, and process improvement.

Qualifications

• HS Diploma required.
• 2 years of related experience and/or training.
• Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements.
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Responsibilities

• Respond accurately and timely to Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR.
• Properly utilize knowledge base to research and provide responses in an efficient and timely manner.
• Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries.
• Provide professional and timely service to internal audit requests.
• Effective communication skills via telephone, email and in-person.
• Participate in work intake reviews to further automate audit activities and reporting.
• Timely and efficient communication to leadership of any issues relating to audit.
• Participate in ongoing training relative to the functional area.
• Form strong partnerships within the department and organization.
• Identify and document areas of improvement or innovation through process change or automation.
• Meets or exceeds all performance standards.
• Assumes other duties as assigned by Manager

Skills

Benefits knowledge

Customer service

Communication

Research

Education

HS Diploma

Tools

Microsoft Office

Outlook

HRIS

Job description

Job Description

OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,600 customers and $250+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.

The Benefits Specialist is responsible for supporting the Employee Services Team and utilizing the Workday, case management, knowledge base and contact center technologies and processes. Service teams functional areas of support: Benefit Administration, Help Desk and/or Workforce Administration.

Essential Functions/Duties/Responsibilities

• Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers.
• Properly utilize knowledge base to research and provide responses in an efficient and timely manner
• Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries
• Provide professional and timely service to internal audit requests
• Effective communication skills via telephone, email and in-person
• Participate in work intake reviews to further automate audit activities and reporting
• Timely and efficient communication to leadership of any issues relating to audit
• Participate in ongoing training relative to the functional area
• Form strong partnerships within the department and organization
• Identify and document areas of improvement or innovation through process change or automation
• Meets or exceeds all performance standards
• Assumes other duties as assigned by Manager

Competencies

• Effective communication skills via telephone, email and in-person
• Must be willing to adapt and display positive attitude
• Ability to work independently and as part of a team
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace
• Maintain punctuality and adherence to set schedule with extra hours as needed
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues.
• Analytical skills; strong research and follow up skills
• Ability to multi-task
• Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule with extra hours as needed; have solid research and follow-up skills
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues

Supervisory Responsibility

This role does not have supervisory responsibilities

Qualifications and Experience

• HS Diploma required
• 2 years of related experience and/or training
• Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

#LI-REMOTE