Remote Bilingual Benefits Specialist

OneSource Virtual; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

OneSource Virtual (OSV) has specialized in Workday for payroll, benefits, and related services across 1,600+ customers. The Benefits Specialist supports the Employee Services Team using Workday, case management, knowledge bases, and contact-center tools.

Responsibilities include handling Tier 1/2 inquiries on benefits, navigating Workday, and contributing to audit and reporting activities. Remote-friendly role with emphasis on accuracy, collaboration, and process improvement.

Qualifications

• HS Diploma required.
• 2 years of related experience and/or training.
• Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements.
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)

Responsibilities

• Respond accurately and timely to Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR.
• Properly utilize knowledge base to research and provide responses in an efficient and timely manner.
• Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries.
• Provide professional and timely service to internal audit requests.
• Effective communication skills via telephone, email and in-person.
• Participate in work intake reviews to further automate audit activities and reporting.
• Timely and efficient communication to leadership of any issues relating to audit.
• Participate in ongoing training relative to the functional area.
• Form strong partnerships within the department and organization.
• Identify and document areas of improvement or innovation through process change or automation.
• Meets or exceeds all performance standards.
• Assumes other duties as assigned by Manager

Skills

Benefits knowledge

Customer service

Communication

Research

Education

HS Diploma

Tools

Microsoft Office

Outlook

HRIS

Job description

OneSource Virtual (OSV) has specialized in Workday for payroll, benefits, and related services across 1,600+ customers. The Benefits Specialist supports the Employee Services Team using Workday, case management, knowledge bases, and contact-center tools.

Responsibilities include handling Tier 1/2 inquiries on benefits, navigating Workday, and contributing to audit and reporting activities. Remote-friendly role with emphasis on accuracy, collaboration, and process improvement.