Benefit Advocate

Luminare Health; United States; Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

Remote work

Job summary

Luminare Health is seeking a Benefit Advocate to support employees and their families across a remote, US-wide role. You will handle inquiries via phone, email, portal, and chat, guiding callers to understand and maximize their healthcare and wellness benefits.

The role requires strong communication, a positive attitude, and the ability to manage multiple tasks in a 24/7/365 call center environment. Some evenings, weekends, and holidays may be required.

Qualifications

• High School diploma or GED or equivalent.
• Minimum one year of insurance/benefits customer service experience.
• Ability to organize and prioritize in a fast-paced environment.
• Excellent customer service skills and clear communication.

Responsibilities

• Handle high volume requests via phone, email, portal, and chat.
• Educate employees on benefit plans and wellness programs.
• Assist employees with navigating and resolving benefit issues.

Skills

Customer service

Microsoft Office

Clear communication

Fast-paced environment

Phone etiquette

Education

High School diploma or GED

Associates degree (preferred)

Tools

Microsoft Office Suite

Data entry

Email applications

Job description

Benefit Advocate### Benefit AdvocateApply: Remote: Work From Home (HB): Full time: Posted 2 Days Ago: R0054924At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.# **Job Summary**Benefit Advocates are responsible for managing and coordinating a high volume of service requests (phone, emails, portal, chat) from employees (and their immediate family) of our clients. The position focuses on educating and assisting callers with understanding, navigating through and obtaining the maximum value of their healthcare and wellness benefits, and employee incentive programs provided by their employers. Benefit Advocates assist employees to understand their benefit plan offering, and provide direction in working through a variety of benefit issues## Required Job Qualifications:* High School diploma or GED equivalent* Minimum one year of insurance and/or benefits customer service experience* Ability to effectively organize and prioritize work demands in a dynamic, fast-paced environment* Ability to continuously display a positive attitude and follow directions* Possess excellent customer service skills including proper grammar, tonalities and clear dictation* Proficient in Microsoft Office Suite, data entry and electronic mail applications* Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds* Must be able to work a flexible 37.5 hour work week in a 24/7/365 call center environment – some 3rd shift, evenings, weekends, and holidays will be required* Ability to sit and use the phone for long periods of time## **Preferred Job Qualifications:*** Associates Degree* Bilingual in Spanish/English* EBS, PHR, SPHR or CBP certification## **Location: This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.**### **#LI-NR1**### **#LI-Remote****Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!**This position may be performed remotely from anywhere within the continental United States, **excluding California, New York, Alaska, and Hawaii**.## EEO Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.**Pay Transparency Statement:**At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.**Min to Max Range:**$14.97 - $28.12Exact compensation may vary based on skills, experience, and location.