Remote Benefits Concierge Advocate

Alight Solutions Ltd; Minnesota; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Remote-friendly environment

Career growth opportunities

Wellbeing programs

Job summary

Alight Solutions in Minnesota is seeking a Benefit Pro to deliver a high-touch, concierge-style benefits experience. You will own the member journey across benefits, vendors, and life events, providing guidance on health, retirement, and wellness programs.

The role requires deep knowledge of medical, dental, vision, and voluntary benefits, strong communication skills, and the ability to work effectively in a remote team environment. Training and development are provided to support ongoing growth.

Qualifications

• Bachelor's Degree Preferred
• HS Diploma required
• 3+ years of Health Insurance, HR, or Benefits experience preferred
• 3+ years of Customer Care (inbound/outbound) preferred

Responsibilities

• Analyze member needs, benefit eligibility, utilization patterns, life events, and personal circumstances to provide personalized recommendations and decision support regarding available benefit options, coverage provisions, and exclusions.
• Communicate complex benefits information in a clear, consultative manner to educate members on employer-sponsored health, welfare, insurance, retirement, and wellbeing programs.
• Provide personalized benefits education, decision support, and enrollment assistance for medical, prescription, and supplemental benefit plans.
• Update and maintain benefit elections and records in applicable systems for new hires, qualifying life events, status changes, and other enrollment activities while ensuring policy compliance and accurate documentation.
• Gather information to understand member needs, health concerns, care objectives, and reasons for seeking support, enabling personalized guidance and resolution planning.
• Guide members through the healthcare and benefits ecosystem, helping them understand available resources, access care, and navigate complex benefit-related situations.
• Support healthcare navigation through provider identification and selection, access-to-care coordination, billing review, claims support, appeals coordination, and issue resolution.
• Identify and connect members to high-quality providers; employer-sponsored specialty care programs, wellbeing resources, and other support services aligned to their needs.
• Deliver consultative support related to healthcare decisions, voluntary benefits, and basic retirement and wealth concepts.
• Serve as the member's dedicated Benefits Advocate and single point of contact, providing end-to-end ownership across benefits, vendors, and life events. Deliver foundational guidance on health, retirement, and financial benefits, coordinate engagement with 401(k), pension, and retirement specialists when needed, and remain accountable for progress and resolution through case closure.

Skills

Benefits administration

Customer service

Verbal communication

Written communication

Empathy

Time management

Education

Bachelor's Degree Preferred

HS Diploma required

Job description

Alight Solutions in Minnesota is seeking a Benefit Pro to deliver a high-touch, concierge-style benefits experience. You will own the member journey across benefits, vendors, and life events, providing guidance on health, retirement, and wellness programs.

The role requires deep knowledge of medical, dental, vision, and voluntary benefits, strong communication skills, and the ability to work effectively in a remote team environment. Training and development are provided to support ongoing growth.