Remote Benefits Account Leader

Insurance Office of America; Loganville (GA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and time off

Professional growth opportunities

Work-life balance culture

Job summary

Insurance Office of America is seeking an Account Manager – Employee Benefits to oversee benefits account management under Producer direction. You will manage client relationships, coordinate renewal processes, and lead Account Coordinators, while ensuring service levels and data accuracy.

Ideal candidates bring 5+ years in the industry, active licenses, and strong communication. The role offers a remote/hybrid schedule within Eastern/Central zones, opportunity for growth, and a collaborative,

Qualifications

• 5+ years of industry experience.
• Active licensing required.
• Excellent customer service and communication skills.
• Strong organizational, delegation, and decision-making skills.

Responsibilities

• Client Management: Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Client Service: Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Team Leadership: Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
• Daily Activities: Direct daily activities of Account Coordinators, assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
• Business Growth: Identify and act on sales opportunities to grow IOA business.
• New Business Setup: Manage new business setup, including data gathering, client file creation, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
• Renewal Process: Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.
• Client Relationships: Build and improve client relationships, seek feedback, and implement improvements.
• Intermediary Role: Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Value-Added Solutions: Identify and implement value-added solutions for clients.
• Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement.
• Communication: Maintain transparent communication with Producers and team members.
• Compliance: Ensure adherence to company policies and industry standards.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

Client management

Customer service

Communication

MS Office

Education

High School Diploma or equivalent

Active professional licensing

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager – Employee Benefits to oversee benefits account management under Producer direction. You will manage client relationships, coordinate renewal processes, and lead Account Coordinators, while ensuring service levels and data accuracy.

Ideal candidates bring 5+ years in the industry, active licenses, and strong communication. The role offers a remote/hybrid schedule within Eastern/Central zones, opportunity for growth, and a collaborative,