Remote Benefits Account Manager — Client Growth & Leadership

Insurance Office of America; Georgia; Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Career growth

Work-life balance

Community service

Team support

Job summary

Insurance Office of America is seeking an Account Manager – Employee Benefits in the United States. The role focuses on client service, team leadership, and directing daily tasks of Account Coordinators, with emphasis on production, renewals, data management, and carrier communication.

Ideal candidates have 5+ years in the industry with an active license, strong customer service and organizational skills, and proficiency in MS Office.

Qualifications

• 5+ years of industry experience.
• Active insurance licensing is required.
• Excellent customer service and communication skills.
• Strong organizational, delegation, and decision-making abilities.
• High accuracy in handling large workloads.
• Proficiency in MS Office applications.
• High School Diploma or equivalent.

Responsibilities

• Manage assigned book of business and meet performance standards.
• Deliver outstanding client service and professional communication.
• Lead the account team and supervise Account Coordinators.
• Direct daily activities, assign tasks, and monitor execution.
• Identify sales opportunities and grow IOA business.
• Oversee new business setup and data gathering.
• Manage renewals, data updates, and rate negotiations.
• Build strong client relationships and solicit feedback.
• Advocate for clients and carriers to align outcomes.
• Identify value-added solutions and drive improvements.
• Support training and professional development of the team.
• Maintain compliance with policy and standards.
• Uphold IOA core values and demonstrate leadership.

Skills

Customer service

Communication skills

Organizational skills

Decision-making

Delegation

Attention to detail

Education

High School Diploma or equivalent

Active licensing (insurance)

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager – Employee Benefits in the United States. The role focuses on client service, team leadership, and directing daily tasks of Account Coordinators, with emphasis on production, renewals, data management, and carrier communication.

Ideal candidates have 5+ years in the industry with an active license, strong customer service and organizational skills, and proficiency in MS Office.