Remote Benefit Guidance Specialist

Spade Recruiting; United States; Remote; USD 42,000 - 55,000; Full time

Benefits offered by this job

Full benefits package

100% remote work

Professional development

Mentorship program

Annual incentive trips

Job summary

Spade Recruiting is seeking a proactive member-support specialist to guide union and association members through available benefit options. You will manage calls, schedule virtual reviews, and help complete applications with accuracy from a fully remote setup.

You will use online forms and video meetings, work with a collaborative leadership team, and receive ongoing mentorship and training. Prior customer service experience is helpful but not required.

Qualifications

• Excellent communication and active listening skills.
• Professional, patient, and respectful.
• Organized and detail-oriented.
• Reliable, motivated, and eager to learn.
• Comfortable using computers, online forms, and video meeting platforms.
• Able to work independently and as part of a team.
• Legally authorized to work in the U.S. or Canada.
• Customer service or sales experience is helpful but not required.

Responsibilities

• Connect with union and association members to discuss benefit options and guide them through steps.
• Handle inbound and outbound calls with members requesting information.
• Schedule and conduct virtual appointments to review benefits.
• Explain programs, eligibility, and next steps clearly.
• Assist with forms, applications, and required documents.
• Maintain accurate digital records and ensure files are reviewed.
• Participate in training, coaching, and mentorship sessions.
• Collaborate with team and leadership to provide consistent member support.
• This is a fully remote role using online systems, phones, and video meetings.

Skills

Communication

Listening

Organization

Remote work tools

Video meetings

Independence

Teamwork

Work authorization

Tools

Video conferencing tools

Online forms

Job description

Spade Recruiting is seeking a proactive member-support specialist to guide union and association members through available benefit options. You will manage calls, schedule virtual reviews, and help complete applications with accuracy from a fully remote setup.

You will use online forms and video meetings, work with a collaborative leadership team, and receive ongoing mentorship and training. Prior customer service experience is helpful but not required.