Remote Behavioral Health Intake Specialist

Transformations Care Network; United States; Teletrabalho; USD 25 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision benefits

401(k) with company match

Low-cost virtual care

Resumo da oferta

Northeast Health Services, part of Transformations Care Network, seeks an Intake Call Center Representative to connect individuals with behavioral health services and support. You will handle screenings, guide clients to appropriate care, and document interactions with privacy in mind.

The role emphasizes empathy, clear communication, and collaboration within a diverse team to ensure smooth transitions and high-quality patient care.

Qualificações

• High school diploma or equivalent; Bachelor's preferred in psychology or related field.
• 1-2 years of call center or customer service experience, ideally in behavioral health or healthcare.
• Excellent interpersonal and communication skills with empathy and patience.
• Familiarity with behavioral health terminology and available community resources.
• Proficiency with computer systems, including Microsoft Office.

Responsabilidades

• Handle inbound calls, conducting initial screenings and assessments to gather vital information.
• Provide compassionate support to individuals in crisis, offering resources and referrals.
• Use knowledge of behavioral health programs to guide clients to the right level of care.
• Maintain accurate documentation and ensure privacy compliance.
• Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Conhecimentos

Interpersonal skills

Communication

Empathy

Patience

Behavioral health terminology

Community resources

Microsoft Office

Formação académica

High school diploma or equivalent

Bachelor's degree in psychology or related field preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Northeast Health Services, part of Transformations Care Network, seeks an Intake Call Center Representative to connect individuals with behavioral health services and support. You will handle screenings, guide clients to appropriate care, and document interactions with privacy in mind.

The role emphasizes empathy, clear communication, and collaboration within a diverse team to ensure smooth transitions and high-quality patient care.