Intake Call Center Representative

Transformations Care Network; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with company match

Low-cost virtual care

Job summary

Northeast Health Services, part of Transformations Care Network, seeks an Intake Call Center Representative to connect individuals with behavioral health services and support. You will handle screenings, guide clients to appropriate care, and document interactions with privacy in mind.

The role emphasizes empathy, clear communication, and collaboration within a diverse team to ensure smooth transitions and high-quality patient care.

Qualifications

• High school diploma or equivalent; Bachelor's preferred in psychology or related field.
• 1-2 years of call center or customer service experience, ideally in behavioral health or healthcare.
• Excellent interpersonal and communication skills with empathy and patience.
• Familiarity with behavioral health terminology and available community resources.
• Proficiency with computer systems, including Microsoft Office.

Responsibilities

• Handle inbound calls, conducting initial screenings and assessments to gather vital information.
• Provide compassionate support to individuals in crisis, offering resources and referrals.
• Use knowledge of behavioral health programs to guide clients to the right level of care.
• Maintain accurate documentation and ensure privacy compliance.
• Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Skills

Interpersonal skills

Communication

Empathy

Patience

Behavioral health terminology

Community resources

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree in psychology or related field preferred

Tools

Microsoft Office

Job description

Join us at Northeast Health Services, a member of Transformations Care Network (TCN), as we embark on an exciting journey to empower administrative professionals like you to make a difference in the field of behavioral health. We are committed to improving accessibility while raising the standard of care.

As an Intake Call Center Representative, you'll be an essential part of our administrative support team. You will play a pivotal role in connecting individuals with life-changing behavioral health services.

Key Responsibilities:

• Handle inbound calls, conducting initial screenings and assessments to gather vital information.
• Provide compassionate support to individuals in crisis, offering appropriate resources and referrals.
• Utilize your knowledge of behavioral health programs to guide clients to the right level of care.
• Maintain accurate documentation of client information and ensure compliance with privacy regulations.
• Collaborate with a diverse team to ensure seamless transitions and continuity of care.

Qualifications:

• High school diploma or equivalent (Bachelor's degree in psychology or related field preferred).
• 1-2 years of call center or customer service experience, ideally in behavioral health or healthcare.
• Excellent interpersonal and communication skills, with an ability to show empathy and patience.
• Familiarity with behavioral health terminology and available community resources.
• Proficient in using computer systems, including Microsoft Office.

Explore the Advantages of Joining Our Team:

• Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
• Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize patient care.
• Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
• Play a pivotal role in reshaping behavioral health, with your efforts directly improving patient lives.
• Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
• Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and assure your triumph in your role.

Northeast Health Services is committed to fair and equitable compensation practices. The hourly compensation range for this role is $18 - $21. Actual compensation may vary based on licensure, experience, market-driven enhancements, and incentive opportunities available for this role. These ranges represent our current standard compensation practices and may be adjusted over time to remain competitive and aligned with organizational needs.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Remote work eligibility: This position is open to candidates across the United States. However, based on TCN's current employment requirements, this role is not eligible to be performed in California, Colorado, Connecticut, Delaware, the District of Columbia, Hawaii, Illinois, Maine, Minnesota, Montana, New Jersey, New York, Oregon, or Puerto Rico. Eligible work locations are subject to change.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.