Behavioral Health Intake & Authorization Specialist

Northeast Family Services; Fall River (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, dental & vision

3 weeks paid vacation

11 paid holidays

Generous sick time including mental 건강

Job summary

Northeast Family Services is seeking an Intake and Authorization Specialist to manage registration and admissions across five regions in Massachusetts. You will answer calls, collect referrals, verify insurance benefits, and schedule clients’ appointments, while coordinating with a multidisciplinary team.

The ideal candidate is organized, detail-oriented, and adept with payer portals and EHR systems; MA Medicaid experience is a plus. This is a full-time role offering comprehensive benefits.

Qualifications

• HS Diploma or equivalent required.
• Minimum 2 years' experience in patient intake and scheduling.
• Working knowledge of insurance benefits and authorizations.
• Prior MA Medicaid experience preferred.
• Proficient computer literacy including Microsoft Office and EHR.
• Experience with co-occurring disorders.
• Authorized to work in the U.S.

Responsibilities

• Manage registration and admissions across MA regions.
• Answer incoming calls and gather referral information.
• Verify insurance coverage and authorizations.
• Schedule client appointments.
• Maintain confidentiality and data accuracy.
• Collaborate with multidisciplinary team.

Skills

Communication

Customer service

Problem solving

Time management

Organizational skills

Teamwork

Confidentiality

Attention to detail

Education

HS Diploma

Tools

Microsoft Office

EHR systems

Job description

Northeast Family Services is seeking an Intake and Authorization Specialist to manage registration and admissions across five regions in Massachusetts. You will answer calls, collect referrals, verify insurance benefits, and schedule clients’ appointments, while coordinating with a multidisciplinary team.

The ideal candidate is organized, detail-oriented, and adept with payer portals and EHR systems; MA Medicaid experience is a plus. This is a full-time role offering comprehensive benefits.