Remote Behavioral Health Care Navigator

Talkiatry; United States; A distancia; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid holidays

Paid parental leave

Learning & development

Descripción de la vacante

Talkiatry is hiring a Behavioral Health Case Manager to help patients access, stay engaged in, and transition between needed services. You’ll coordinate with clinicians, insurers, and partners, guiding enrollment, referrals, and care transitions.

Role emphasizes non-clinical support, risk recognition, and escalation to clinicians. You will work remotely in the U.S., supporting diverse patient needs and contributing to streamlined workflows.

Formación

• Bachelor's degree in social work, psychology, counseling, public health, human services, or a related field.
• At least three years of behavioral health case management, care coordination, discharge planning, or healthcare navigation experience.
• Direct experience supporting higher-acuity behavioral health populations, including crisis care, discharge planning, structured treatment settings, or transitions between levels of care.
• Experience documenting work in an electronic health record and using AI tools to increase efficiency.
• Comfort working in a virtual environment and adapting as programs, workflows, and responsibilities evolve.

Responsabilidades

• Works with patients across new and existing behavioral health programs, adjusting priorities based on patient need, acuity, and program demand.
• Support patients through enrollment, ongoing engagement, discharge, step-down, and return to outpatient care, with clear ownership of each transition until the next service is confirmed.
• Conduct timely outreach, identify barriers to care, and help patients navigate benefits, transportation, community resources, specialty services, and other supports.
• Coordinate closely with psychiatrists, psychiatric mental health nurse practitioners, therapists, primary care providers, and external treatment partners.
• Identify changes in patient risk, engagement, or functioning and elevate clinical concerns according to established protocols.
• Participate in crisis coordination by facilitating referrals to emergency, inpatient, residential, or other higher-acuity services under clinical direction.
• Manage inbound and outbound referrals, including communication with insurers and partner organizations, transfer of necessary records, and confirmation that handoffs are completed.
• Document case management activity and patient communication accurately and on time in the electronic health record to support continuity, quality reporting, and compliant billing.
• Maintain current knowledge of internal programs and external resources and contribute to improving the team's service repository and referral pathways.
• Track workload, referral status, barriers, outcomes, and care transitions, and use that information to identify operational gaps.
• Help build and refine case management workflows as Talkiatry expands its services for patients with more complex care needs.

Educación

Bachelor's degree in social work, psychology, counseling, public health, human services, or a related field

Descripción del empleo

Talkiatry is hiring a Behavioral Health Case Manager to help patients access, stay engaged in, and transition between needed services. You’ll coordinate with clinicians, insurers, and partners, guiding enrollment, referrals, and care transitions.

Role emphasizes non-clinical support, risk recognition, and escalation to clinicians. You will work remotely in the U.S., supporting diverse patient needs and contributing to streamlined workflows.