Remote Behavioral Health Navigator

Placements24; Willows (CA); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Job summary

Placements24 is seeking a remote Behavioral Health Navigator to guide individuals and families through accessing mental health services. This fully remote role uses telehealth tools to assess needs and connect clients with providers and resources.

The ideal candidate has a Master's in Social Work, Psychology, or Counseling, 4+ years in clinical settings, and licensure (e.g., LCSW, LPC, LMFT). Strong organization and communication skills are essential for coordinating care.

Qualifications

• Master's degree in Social Work, Psychology, Counseling, or a related field.
• Minimum of 4 years of experience in a clinical mental health setting or as a health navigator.
• Licensed or registered (e.g., LCSW, LPC, LMFT) in at least one jurisdiction.

Responsibilities

• Conduct comprehensive needs assessments via virtual channels.
• Provide information about mental health conditions and treatments.
• Assist clients with insurance benefits and coverage navigation.
• Facilitate referrals to psychiatrists, therapists, and groups.
• Develop relationships with providers and community orgs.
• Track client progress and follow up on care.
• Maintain confidential records per privacy regulations.
• Educate clients on self-management and coping strategies.
• Stay updated on behavioral health care and telehealth best practices.

Skills

Active listening

Empathetic communication

Problem solving

Remote work

Education

MSW

Counseling degree

Tools

Telehealth platforms

Electronic health records

Job description

About the Role

Our client is actively seeking a skilled and compassionate Remote Behavioral Health Navigator to join their rapidly growing virtual care team. This position plays a critical role in guiding individuals and families through the complexities of accessing and utilizing mental and behavioral health services. Operating entirely remotely, you will leverage digital communication tools to connect with clients, assess their needs, and connect them with appropriate care providers and resources. The ideal candidate will have a strong background in mental health services, exceptional organizational skills, and a genuine desire to improve access to care. This role demands empathy, discretion, and a robust understanding of the mental health landscape. You will be empowered to work from your chosen location, contributing to a vital service that supports community well-being.

Key Responsibilities

• Conduct comprehensive needs assessments with individuals seeking behavioral health support via virtual channels.
• Provide clear and accessible information about mental health conditions, treatment options, and available resources.
• Assist clients in navigating insurance benefits and understanding coverage for mental health services.
• Facilitate referrals to psychiatrists, therapists, counselors, and support groups, ensuring a smooth transition to care.
• Develop and maintain relationships with a network of mental health providers and community organizations.
• Track client progress and follow up to ensure they are receiving appropriate care and support.
• Maintain accurate, confidential client records and documentation in accordance with privacy regulations.
• Educate clients and families on self-management strategies and coping mechanisms.
• Stay abreast of the latest developments and best practices in behavioral health care and telehealth.

Requirements

• Master's degree in Social Work, Psychology, Counseling, or a related field.
• Minimum of 4 years of experience in a clinical mental health setting or as a health navigator.
• In-depth knowledge of various mental health conditions, treatment modalities, and the healthcare system.
• Experience with telehealth platforms and remote client interaction is essential.
• Excellent active listening, empathetic communication, and problem-solving skills.
• Strong organizational abilities and proficiency in managing client databases and documentation.
• Ability to work autonomously and manage a remote caseload effectively.
• A stable home office environment with reliable high-speed internet is mandatory.
• Must be licensed or registered as appropriate (e.g., LCSW, LPC, LMFT) in at least one jurisdiction.

Benefits

This position is fully remote, offering significant flexibility and work-life balance. Our client offers a highly competitive salary and an extensive benefits package, including health, dental, and vision insurance, along with a generous retirement plan. Continuous professional development opportunities and access to innovative telehealth technologies are provided. Join a mission-driven organization committed to expanding access to mental healthcare and supporting its employees' growth and well-being.