Remote Behavioral Health Navigator: Care & Resources

PeopleOne Health, Inc.; Iowa; Hybrid; USD 45,000 - 65,000; Full time

Job summary

PeopleOne Health, Inc. is seeking a Behavioral Health Navigator to join the care team.

You will work with clinicians, social workers, and external partners to address members’ mental, behavioral, and social needs, focusing on screening, care coordination, education, and resource navigation to improve health outcomes and well-being. The role acts as a key connector between the care team, community organizations, and members in the designated area, supporting integrated care and engaging in

Qualifications

• Bachelor’s degree or CMA with relevant experience in behavioral health or primary care settings.
• Experience with care coordination, referrals, or patient navigation.
• Screening experience (e.g., PHQ-2, GAD-7, SDOH tools) is preferred.
• Strong communication and collaboration with multidisciplinary teams.

Responsibilities

• Support the social worker in addressing mental, behavioral, and social needs for the patient population in the area.
• Coordinate care for therapy, psychiatry, and mental health resources with external services.
• Provide SDOH screenings, resources, and referrals.
• Collaborate with a multidisciplinary care team to align physical and behavioral health needs.
• Conduct community outreach and build partnerships with local organizations and support programs.
• Coordinate with local substance use treatment providers for member assessments and referrals.
• Provide behavioral health and wellness education for members and employees.
• Track completion of mental health screenings and documentation in the EHR.
• Participate in team huddles, care conferences, and staff meetings to support integrated care.
• Assist with tracking and reporting outcomes related to behavioral health referrals and member engagement.
• Maintain accurate documentation of all interactions and follow-ups in the EHR.
• Support distribution of educational materials for members on behavioral health and community resources.
• Provide assistance during member crises, including urgent referrals and contacting providers or emergency services, per protocol.
• Collaborate with clinical operations and training teams to improve workflows, forms, and processes related to behavioral health navigation.
• Stay current with community resources, behavioral health trends, and best practices to provide up-to-date guidance to members and the care team.
• Participate in quality improvement initiatives and contribute feedback to enhance behavioral health integration within primary care.
• Perform other duties as assigned to support the mission and goals of PeopleOne Health.

Skills

Communication skills

Interpersonal skills

Empathy & cultural humility

Crisis management

EHR knowledge

HIPAA compliance

Independence & dependability

Adaptability

Education

Bachelor’s Degree in Social Work, Psychology, Counseling, or related field

Certified Medical Assistant with relevant experience

Tools

EHR systems

Job description

PeopleOne Health, Inc. is seeking a Behavioral Health Navigator to join the care team.

You will work with clinicians, social workers, and external partners to address members’ mental, behavioral, and social needs, focusing on screening, care coordination, education, and resource navigation to improve health outcomes and well-being. The role acts as a key connector between the care team, community organizations, and members in the designated area, supporting integrated care and engaging in