BDC Lead Specialist: Drive Appointments & Customer Engagement

L0577 Priority Ford Norfolk; Norfolk (VA); In loco; USD 37.000 - 47.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Bonuses

Benefits package

Descrizione del lavoro

Priority Ford Norfolk is seeking a BDC Lead Specialist to drive customer engagement and appointment scheduling. You will handle inbound and outbound activities, maintain CRM records, and push leads through the sales funnel with persistent follow-up.

The role requires strong phone skills, the ability to work a fast-paced environment, and a high school diploma. Flexible scheduling, including evenings, weekends, and holidays, is required.

Competenze

• Excellent phone-based communication and objection handling.
• Proven ability to manage follow-up and multi-task to drive appointments.
• Customer-focused with strong relationship-building skills.

Mansioni

• Respond to inbound internet, phone, text, and chat leads.
• Make outbound calls to generate sales appointments.
• Perform consistent follow-up to maximize lead conversions.
• Schedule and manage sales team appointments and notes in CRM.
• Maintain accurate customer records and activity logs.
• Meet or exceed appointment and lead conversion goals.

Conoscenze

Phone skills

Follow-up

Relationship-building

Time management

Customer-focused

Formazione

High School Diploma

Strumenti

CRM systems

Descrizione del lavoro

Priority Ford Norfolk is seeking a BDC Lead Specialist to drive customer engagement and appointment scheduling. You will handle inbound and outbound activities, maintain CRM records, and push leads through the sales funnel with persistent follow-up.

The role requires strong phone skills, the ability to work a fast-paced environment, and a high school diploma. Flexible scheduling, including evenings, weekends, and holidays, is required.